1. Acceptance of Terms

By accessing and using Bhoji Kitchen Partners platform, you accept and agree to be bound by the terms and provision of this agreement.

2. Kitchen Partner Agreement & Merchant Accountability

Bhoji connects buyers with local kitchen sellers. As an independent seller on our platform, food quality, hygiene, pricing, and fulfillment speed are strictly your responsibility. Delivering great food on time builds your kitchen's reputation; failing to meet customer expectations impacts your business directly. As a kitchen partner, you agree to:

• Maintain high standards of food quality and hygiene
• Follow all local health and safety regulations
• Provide accurate information about your kitchen and menu items
• Deliver orders within the promised time frame
• Maintain a minimum rating of 4.0 stars

3. Commission and Payment

Bhoji charges a standard flat commission of 10% (inclusive of platform fees, payment gateway charges, and GST) on all successful orders processed through our platform.

• Payments are processed transparently with zero hidden costs
• Payment gateway charges and GST are fully included in the 10% flat commission

4. Limited Kitchen Slots

We maintain limited kitchen partners to ensure equal opportunities:

• Panchayat areas: 5 kitchens maximum
• NAC areas: 10 kitchens maximum
• Municipality / Corporation areas: 3 kitchens per ward

5. Subscription and Kitchen ID Transfer Policy

Kitchen partners must maintain an active subscription:

• Subscription Fees: Applicable plan fees are determined by the civic region category (Panchayat, NAC, Municipality, Corporation, Metropolitan) selected during onboarding, as published on our Subscription Plans Page.
• Kitchen ID Transfer & Resale Policy: Your Bhoji Kitchen ID represents a limited-slot license. If you choose to exit your business, you may transfer or sell your Kitchen ID directly to a new owner. Bhoji solely facilitates the administrative transfer and account re-assignment; all valuation, pricing negotiations, and payment terms are strictly a private agreement between the outgoing and incoming owners.
• Subscription fees are 100% refundable as per our Subscription Cancel & Refund Policy.

6. Prohibited Activities

The following activities are strictly prohibited:

• Taking direct orders bypassing the platform
• Providing false information about food items
• Violating food safety standards
• Negative publicity about the platform
• Closing kitchen for more than 65 days per year

7. Termination

Bhoji reserves the right to terminate kitchen partnerships for:

• Multiple customer complaints
• Violation of terms and conditions
• Poor food quality or hygiene standards
• Bypassing the platform for direct orders

8. Limitation of Liability

Bhoji shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the platform.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

10. Contact Information

For any questions regarding these terms, please contact us at:

• Email: Sathi@bhoji.in
• Phone: +91-9853088022
• Address: RurbanMate Private Limited, Sahid Nagar, DTDC Building, Bhubaneswar, 756001