Ensuring customer safety, food hygiene, public trust, and operational fairness across our decentralized kitchen network.
Bhoji maintains a Strict Zero-Tolerance Policy for violations affecting customer health, public safety, legal compliance, or financial integrity. In any of the following cases, Bhoji reserves the absolute right to permanently deboard the Kitchen Partner without prior notice, explanation, or hearing:
Mixing, substituting, or using contaminated, expired, counterfeit, unsafe, unhygienic, or legally prohibited food ingredients.
Failure to maintain kitchen cleanliness, staff hygiene, safe packaging, or repeatedly serving spoiled / unpalatable meals.
Dealing in illegal goods, prohibited meat/food items, narcotic substances, intoxicants, or counterfeit products through delivery packages.
Generating fake orders, forging documents (Aadhaar/PAN/FSSAI), identity misrepresentation, payment fraud, or system manipulation.
Because kitchen slots per Panchayat / Ward are strictly limited, Kitchen IDs must remain active, reliable, and compliant. A Kitchen ID may be placed on temporary hold or permanently cancelled under the following operational performance guidelines:
Receiving frequent negative ratings, poor food quality complaints, or packaging leakage reports without taking corrective action.
Attempting to bypass the platform by taking direct customer orders outside the Bhoji ordering system after discovering customer leads.
Keeping kitchen closed for more than 65 days in a year, or unannounced prolonged closures (blocking limited local slots).
Failure to renew subscription dues after expiration of the 15-day grace period.
Engaging in malicious public statements or actions causing brand reputational damage to the Bhoji platform or fellow partner kitchens.
Persistent failure to accept or fulfill basic order benchmarks over consecutive evaluation quarters.
Follow our 10 Best Practices to ensure excellent customer ratings and lifetime kitchen slot security.