Ensuring customer safety, food hygiene, public trust, and operational fairness across our decentralized kitchen network.
"Bhoji connects buyers with local kitchen sellers. As an independent seller on our platform, food quality, hygiene, pricing, and fulfillment speed are strictly your responsibility. Delivering great food on time builds your kitchen's reputation; failing to meet customer expectations impacts your business directly."
Bhoji maintains a Strict Zero-Tolerance Policy for violations affecting customer health, public safety, legal compliance, or financial integrity. In any of the following cases, Bhoji reserves the absolute right to permanently deboard the Kitchen Partner without prior notice, explanation, or hearing:
Mixing, substituting, or using contaminated, expired, counterfeit, unsafe, unhygienic, or legally prohibited food ingredients.
Failure to maintain kitchen cleanliness, staff hygiene, safe packaging, or repeatedly serving spoiled / unpalatable meals.
Dealing in illegal goods, prohibited meat/food items, narcotic substances, intoxicants, or counterfeit products through delivery packages.
Generating fake orders, forging documents (Aadhaar/PAN/FSSAI), identity misrepresentation, payment fraud, or system manipulation.
To allow partner kitchens adequate time to incubate and stabilize, the operational performance standards below apply after trial period and 1 year paid subscription moratorium.
Because kitchen slots per Panchayat / Ward are strictly limited, Kitchen IDs must remain active, reliable, and compliant. After the moratorium period, a Kitchen ID may be placed under review, temporary hold, or permanently deboarded under the following operational performance guidelines:
If bad reviews and customer complaints cross 30% of total order numbers, the kitchen will be placed under review and may be deboarded.
If kitchen remains closed for more than 65 days in a year (instead of 100 days), or unannounced prolonged closures, the kitchen will be placed under review and may be deboarded.
If sales are less than the monthly minimum of 25 times the average monthly subscription fees in any 4 months of the last 12 months, the kitchen will be placed under review and consulted for growth. If no growth is found, we may deboard the kitchen.
Failure to renew subscription dues after expiration of the 15-day grace period.
Attempting to bypass the platform by taking direct customer orders outside the Bhoji ordering system after discovering customer leads.
Engaging in malicious public statements or actions causing brand reputational damage to the Bhoji platform or fellow partner kitchens.
"Your Bhoji Kitchen ID represents a limited-slot license. If you choose to exit your business, you may transfer or sell your Kitchen ID directly to a new owner. Bhoji solely facilitates the administrative transfer and account re-assignment; all valuation, pricing negotiations, and payment terms are strictly a private agreement between the outgoing and incoming owners."
Follow our 10 Best Practices to ensure excellent customer ratings and lifetime kitchen slot security.