OFFICIAL GOVERNANCE & POLICY

Kitchen Subscription Policy & Guidelines

Complete operational rules, renewal rules, escrow auto-deductions, grace periods, cancellation formulas, and 100% performance rewards.

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Bhoji Subscription Governance Standard

Designed for complete financial transparency, operational stability, and partner empowerment.

Complimentary Onboarding: Every newly registered kitchen receives an automatic free trial immediately upon Kitchen ID issuance.
  • Auto-Enrollment: Enrolled in a Trial Plan automatically after successful kitchen registration fee payment.
  • Zero Subscription Fee (₹0): No subscription fees are billed during your active trial period.
  • Commission Structure: Order commission during trial is determined strictly by your civic location category (Kitchen Commission + Payment Gateway Fee + GST).
  • Plan Preference Selection: Partners can select their preferred post-trial plan anytime during trial. Your selection is locked for auto-activation upon trial completion.

Renewal Price Calculation Formula:
Renewal Price = Target Plan Base Amount + (Target Plan Base Amount × 10% Annual Increment) + GST
  • 365-Day Fixed Price: Subscription rates are fixed for 365 days (1 year) from your first paid plan start date.
  • Annual 10% Anniversary Adjustment: Upon every kitchen anniversary (every 365 days), subscription renewal prices increase by 10% + GST based on your last paid plan's price.
  • Plan Migration Rule: If you migrate or upgrade plans after 365 days (e.g., upgrading from Basic to Scale), the new plan price will be Scale Base Amount + 10% (+ GST). The 10% (+ GST) anniversary increment applies every 365 days even with plan migration.
  • Anniversary Lock: Purchasing before your 365-day anniversary locks the current year's rate. Purchasing on or after anniversary applies the next year's rate.

  • Trial & Subscription Grace Window: Every plan includes a designated grace period (up to 24 days depending on plan category) following expiry.
  • Uninterrupted Kitchen Operations: During grace period, your kitchen remains 100% active, visible on customer apps, and capable of receiving orders.
  • Automatic Earnings Deduction: Renewal dues are automatically adjusted from weekly order earnings into your Subscription Escrow.
  • Hold Status: If grace period expires without full renewal balance, kitchen status shifts to temporary HOLD until renewed.

  • Dedicated Subscription Escrow: A protected Escrow ledger holds saved renewal funds securely for your kitchen.
  • Weekly Payout Allocation: Order earnings required for renewal are prioritized into Escrow before releasing weekly bank disbursements.
  • Instant Renewal Trigger: Auto-renewal triggers immediately once: Ledger Balance + Escrow Balance ≥ Renewal Dues.

Notice Refund Formula:
Per-Day Cost = Paid Amount / Total Plan Days
Refund Amount = Paid Amount - ((Active Days + 30 Notice Days) × Per-Day Cost)
  • 30-Day Notice Requirement: Subscriptions can be cancelled anytime subject to a mandatory 30-day notice period.
  • Ledger Settlement: Refund balance is credited directly to your Kitchen Ledger for payout.
  • Escrow Return: Unused renewal escrow funds are returned to your ledger immediately upon cancellation.

Your last paid subscription fee (excl. GST) is 100% refunded to your Kitchen Ledger when ALL 7 of the following performance benchmarks are satisfied:

✓ Business Turnover: ≥ 60 × Subscription Fee
✓ Operational Consistency: ≥ 70% active days
✓ Customer Rating: ≥ 3.0 Stars
✓ Kitchen Complaints: ≤ 30% of total orders
✓ Complaint Resolution: ≥ 75% resolution
✓ On-Time Dispatch: ≥ 75% orders on time
✓ Low Order Cancellation: < 10% cancellation rate
The 100% performance reward refund is credited directly to your Kitchen Ledger upon plan completion and disbursed in the next payout.

Renewal is Based on Mutual Growth

"Bhoji invests heavily in marketing, technology, and customer acquisition to help kitchen partners grow. To maintain a healthy marketplace, partner renewal is based on whether the kitchen actively participates on the platform and achieves a reasonable level of business activity relative to its subscription plan."

Active Partnership Standard & Review Threshold

Bhoji subscriptions are intended for active, committed kitchens. Renewal eligibility depends on maintaining a minimum level of genuine business activity to ensure that exclusive local slot allocations and marketplace resources are utilized by dedicated partners.

Review Threshold: If a kitchen's business turnover falls below 25× of its last paid subscription fees for more than 4 months in any 12-month evaluation period, the kitchen account will be tagged for partner performance review.
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