1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support.

Personal Information:

• Name, email address, and phone number
• Kitchen address and business details
• Bank account information for payments
• Government identification documents

Usage Information:

• Order history and preferences
• Device information and IP address
• Location data (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process orders and payments
• Communicate with you about orders and services
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure platform security

3. Information Sharing

We may share your information in the following circumstances:

• With Kitchen Partners: Order details and delivery information
• With Service Providers: Payment processors, delivery partners
• For Legal Reasons: When required by law or to protect our rights
• With Your Consent: When you explicitly agree to share

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Data portability
• Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Provide personalized content
• Improve user experience

8. Third-Party Services

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: Sathi@bhoji.in
• Phone: +91-9853088022
• Address: RurbanMate Private Limited, Sahid Nagar, DTDC Building, Bhubaneswar, 756001