Clear, fair, and automated money-back rules for kitchen partners at every stage of registration and operation.
Depending on your onboarding stage, refunds are calculated under three clear cases.
If you pay the subscription fee but do not receive a Kitchen ID (e.g. due to slot unavailability or document verification failure):
Zero deduction. Complete amount credited to payment origin within 7-10 business days.
If your Kitchen ID was issued but you decide to cancel before signing the Service Level Agreement (SLA):
Processing fee depends on your subscription plan tier (Panchayat / NAC / Municipal / Corporation).
If you are already running your kitchen business and choose to surrender your Kitchen ID:
Daily rate = Plan price ÷ Validity days. Total deductible days = Worked days + 30 notice days. Remaining balance refunded.
We ensure maximum fairness when a partner decides to pause or exit their kitchen operations:
Daily Rate = Total Plan Price ÷ Plan Validity Days
Deductible Days = Active Operational Days + 30 Days Notice
Refund Amount = Paid Fee - (Daily Rate × Deductible Days)
If the calculated balance is positive, it is credited directly to your bank account / escrow ledger.
| Stage / Case | Processing Window | Refund Target |
|---|---|---|
| Case 1 (No ID) | 3 - 5 Days | Original Payment Method |
| Case 2 (Pre-SLA) | 5 - 7 Days | Original Payment Method |
| Case 3 (Active Exit) | 7 - 10 Days after Notice | Bank Account / Ledger |
| Reward Policy Cashback | Instant Ledger Credit | Kitchen Wallet / Bank |
Our support team and automated escrow ledger system are here to assist you 24/7.