Customer satisfaction is our priority
At Bhoji (A Brand of RurbanMate Private Limited), we prioritize customer satisfaction and understand that plans can change. This policy outlines how and when you can cancel an order or request a refund.
You may cancel your order within 5 minutes of placing it for a full refund—provided food preparation has not yet started.
Once food preparation begins, cancellations may not be accepted and refunds may not be issued, as resources and ingredients have already been committed.
Refunds may be considered in the following situations:
Full refund upon return of the food.
Partial refund for the missing items.
Full refund.
Full refund due to kitchen or delivery issues.
Full or partial refund at the discretion of the kitchen.
Refunds will not be issued or considered in the following situations:
We may cancel your order with a full refund in rare situations such as:
No-Show or Unreachable Customers: If the delivery partner is unable to contact you or deliver the order due to invalid contact information or an unreachable customer at the delivery location, the order will be marked as delivered and no refund will be issued.
Use the cancellation option in the app or on the website.
Contact our support team immediately via our Customer Care Hotline.
A full refund will be processed to your original payment method within 5–7 business days.
A partial refund or store credit may be issued at our discretion, depending on the order status.
If your order was placed via a third-party platform (e.g., Swiggy, Zomato), their cancellation and refund policies will apply. Please contact them directly for support.
Note: This policy is subject to change. Please check back regularly for updates.